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Urgent FT-2847 · Opened 8m ago

Workout keeps pausing mid-run

MJ
Maya Jensenmaya.jensen@example.com
⌚ Apex Watch 4◉ Stride app 8.4.1⌁ Firmware 4.12.0
MJMaya Jensen

My watch paused three times during my morning run. It happened on the same route I always use. Is the watch broken?

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STRIDE INTELLIGENCE

Evidence summary

● Grounded in 8 sources
LIKELY EXPLANATIONKI-104 · Auto-pause sensitivity after 4.12.0

Same firmware, activity type, and motion-drop signature as 42 confirmed reports.

CONFIDENCELikely match · 87%

Confidence reflects evidence similarity, not proven causation.

Outdoor run started

GPS lock: strong · Heart rate: 88 bpm

Motion confidence dropped

0.42 for 3.1 sec · threshold 0.45

Workout auto-paused

App event: workout_pause_auto

Workout resumed

User resumed from watch

Second auto-pause detected

Pattern matches KI-104 signature

RECOMMENDED NEXT STEP

Guide the customer through a safe workaround

Human review required
  1. 1
    Confirm the activity was saved

    The run is present and complete in the synthetic event record.

    Source 1
  2. 2
    Temporarily disable Auto-pause

    Run settings → Auto-pause → Off. This changes no setting automatically.

    Source 2
  3. 3
    Set an expectation

    A fix is being validated; do not promise a release date.

    Source 3
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